Our Terms & Conditions of Hire

Application
These conditions apply whether the Contract has been made verbally or in writing. English Law governs all contracts made Mawley Minibus Company (MMC) ‘The Company’.

Liability
The Company shall not be liable for loss to the hirer or any of the passengers in the vehicle resulting from:
(i) Stoppages of work howsoever caused, preventing performance of the contract hire.
(ii) Loss of, or damage to, luggage or any property which belongs to any passenger that is left in a vehicle unless such loss or damage is caused by any act or default of the Company.
(iii) Breakdowns of the Company's vehicles.
(iv) Breakdowns of vehicles belonging to third parties.
(v) The conditions of any vehicles or premises belonging to third parties.
(vi) The Company hereby limits its liability resulting from vehicle hire to the total cost of the hire.
(vii) Any delay caused by an Act of God or any other circumstance not under the Company's control.
(viii) Breakdown of onboard facilities (when provided) e.g., radio/cassette and public address systems.

Quotations & Payment
Quotations are made subject to a vehicle suiting the Hirer’s requirements being available at the time of acceptance. Quotations are based on costs prevailing at the time and in accordance with details provided by the Hirer. Unless otherwise stated admission charges and parking charges for special events are not included in the price quoted.

A £50.00 non‐refundable deposit is payable at the time of booking and the full balance must be paid prior to or on the day of hire by agreement.

Your Booking
All Bookings are made on the basis that the hirer accepts our terms and conditions of hire, and all bookings will be confirmed in writing by email. It is the hirers responsibility to ensure that the travel details on this confirmation are correct and accurate especially any dates, outward flight times, pick up times, return flight number, time and arrival date in the UK and notify MMC of any inaccuracy as soon as possible.

Airport and Seaport Transfers Specific Terms
(1) All transfers must be paid for before the first leg of the journey.
(2) Whilst every effort will be made to arrive at the customers destination or pick up point punctually MMC shall not be liable for late arrival or cancellation due to circumstances beyond its control. This could include but not limited to traffic congestion, severe weather conditions, vehicle breakdown or driver illness. In the event of unforeseen delays or cancellation MMC will endeavour to contact the hirer by telephone. It shall be the hirers responsibility to allow adequate time to reach their destination and we strongly recommend that travel insurance be taken out where appropriate to cover all eventualities.
(3) MMC cannot be held responsible for inconsistency in travel information supplied from various sources ie. the hirer, airports, railways etc. The driver will arrive 40 to 45 mins after published arrival time.
(4) If you are delayed then please let us know asap.
(5) The driver may refuse to transport passengers and luggage if the vehicle becomes overloaded.
(6) MMC does not provide nor will assist with the fitting of any child seats however you are welcome to bring your own and MMC will look after them for you and bring them for the return journey.

Cancellation By The Company
In the event of any emergency or force majeure or any action by the Hirer to vary agreed conditions unilaterally, the Company may, by returning all money paid and without further or other liability, cancel the Contract.

Cancellation By the Hirer
(i) Should the Hirer wish to cancel any agreement, the Company reserve the right to apply the following scale of charges in relation to the total hire charge:
From time of booking up to 7 days prior to date of hire: Deposit retained
From 6 days up to 72 hours prior to date of hire: 50%
From 48 hours to 24 hours prior to hire: 75%
Less than 24 hours prior to hire: 100%
(ii) Cancellation due to inclement weather will be charged at £50.00.

Delays
The Company gives advice on journey time in good faith but does not guarantee the completion of any journey in any specified time and will not be liable for loss, delay or inconvenience caused by the actual time of the journey.

Route and Time Variation
Should a vehicle be detained by the hirer or taken on a longer journey than that contracted for or times alter by the hirer over two hours, the Company reserves the right to make an additional charge commensurate with the costs incurred. In any event the vehicle(s) will depart at times agreed with the hirer and the Company will not be liable for any loss or injury sustained by any passenger who fails to join a vehicle at the appointed time.

Substitution
The Company reserves the right to hire in vehicles from other operators so far as possible in the circumstances, being of similar quality.

Drivers’ Hours and Rest Periods
The hours agreed with the Company for the operation of any hire must be strictly observed (other than in the case of serious emergency or diversion) so that current regulations governing driver’s hours and rest periods can be complied with. The Company reserves the right to curtail or otherwise alter any hire that does not comply with the relevant regulations.

Use of Vehicle
Unless confirmed in writing by the Company the vehicle should not be assumed to remain at any point between the outward and return journeys nor to remain available for the Hirer’s incidental use when parked at such points.

Animals
No animals (other than guide dogs and hearing dogs notified to the company in advance) may be carried on any vehicle without prior agreement from the company.

Educational Establishment Hire
The ‘organiser’ shall be the Hirer and not the School/College/University. It shall be the absolute responsibility of the Hirer to ensure that the necessary arrangements have been made for the safe supervision and conduct, including the wearing of the seatbelts, of all students in the party.

Conduct of Passengers
(i) The driver is responsible for the safety of the vehicle at all times, and as such may remove any passenger whose behaviour prejudices safety or is in breach of the Public Service Vehicle (Conduct of Drivers, Inspectors, Conductors and Passengers) Regulations 1990. Seat belts must be worn and smoking and vaping is not permitted.
(ii) The hirer is responsible for any damage caused to the vehicle by any passenger for the duration of the hire. Sickness due to drunkenness will be charged a £100 cleaning and sterilization fee. Any damage to the vehicle will be charged at the prevailing labour rate per hour plus parts.
(iii) Where the hire is to a sporting event, the hirer should be aware of the legal requirements relating to alcohol, contained in the Sporting Events (Control of Alcohol) Act 1985, (as amended) and the conditions of entry to race courses as laid down by the Race Course Association Ltd.

Complaints
In the event of a complaint about the company’s services, the hirer should endeavour to seek a solution at the time by seeking assistance from the driver or from the company. If this has not provided a remedy, complaints should be submitted in writing and within 7 days of the termination date of the hire.

Refreshment and Alcoholic Drinks
Other than on a vehicle fitted expressly for that purpose, food (except confectionery) and drink (including alcoholic beverages) may not be consumed on the vehicle without prior written consent from the company. If alcohol is brought on to the vehicle by passengers it will be stored in the boot and returned at the end of the journey. Alcohol is not permitted to be carried at designated sporting events travel.

Lost Property
If any property is found on the vehicles, it will be kept for a period of one month.
Any lost property claimed must be collected by the owner. Mawley Minibus Company does not take any responsibility for any lost property that cannot be found.

Insurance
Hirer and individual passengers are advised to insure themselves for those events not covered under the Company’s Policy, for example, delay and loss of luggage.